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Why this makes a great gift
Shipping and Return Policy
Shipping Policy:We provide free standard shipping without tracking within Canada
ALL ITEMS SHIP ONLY ON FRIDAYS - this means if you have ordered something after Wednesday night it may not ship until the following week. Customized item lead times can be 1-2 weeks, please message us if you need an item for a quickly approaching date. You can reach us by contacting Thoughtfull's Customer Support Team at firstname.lastname@example.org
We are not responsible for transportation delays or incidents caused by Canada Post or other shipping services. We do not provide refunds or re-send packages that are lost in the mail.
Return Policy:Returns are accepted if the item is returned in its original condition and are subject to a 25% restocking fee. Any returns that qualified for free shipping at the time of ordering will be refunded minus the original shipping fee, in addition to the 25% restocking fee. Return shipping costs are the responsibility of the buyer.
Exchanges are accepted if the item is returned in its original condition. Buyer is responsible for any shipping costs related to the exchange.
We do not provide refunds for orders that are not delivered on time, particularly for quickly upcoming dates, as it's always possible an order could be delayed at customs or via the postal service.
There are no refunds or exchanges on personalized monogram orders.